Guest Management
Guest Management by StayTanja
Effortless hosting for short-term rentals in Tangier and beyond.
Managing guests can be time-consuming — from constant messages to check-ins and reviews. At StayTanja, we take care of every detail of your guest management, ensuring smooth communication, satisfied guests, and consistent 5-star reviews. You enjoy higher returns — we handle the rest.
What’s Included
Our guest management service covers every step of your guests’ journey:
- Pre-arrival communication – We handle all booking inquiries, confirm reservations, and provide essential stay information before arrival.
- Check-in coordination – We organize seamless check-ins — greeting guests personally or arranging smart lock access for late arrivals.
- During the stay – We’re available 24/7 to support guests, answer questions, and resolve any issues quickly.
- Check-out & feedback – After each stay, we inspect the property, manage guest reviews, and encourage positive feedback to improve your listing’s ranking on platforms like Airbnb and Booking.com.
Why It Matters
Exceptional guest management leads to happier visitors, better reviews, and stronger platform visibility.
With StayTanja’s short-term rental service, your property stands out in Tangier’s competitive market — helping you attract more bookings and maximize income.
Your Property, Our Priority
Whether you live abroad or locally, StayTanja manages your short-stay rental with care and attention.
We protect your home, handle every guest interaction, and keep your rental performing at its best — so you can enjoy effortless hosting.
With StayTanja Guest Management, your guests enjoy a smooth, stress-free stay — and you enjoy better reviews, repeat bookings, and a stronger rental income.
Let’s Make Hosting Easy
Ready to simplify your rental business?
Get Your Free Evaluation — discover how StayTanja’s guest management service in Tangier can increase your bookings and guest satisfaction
Free Evaluation
We assess your property’s rental potential in Tangier and share a clear income estimate. You’ll receive a transparent proposal showing how StayTanja can boost your short-term rental results through better pricing, listing quality, and guest appeal.
Confirmation
Once you approve, we set everything up — listings, photography, and pricing on top platforms like Airbnb and Booking.com. Within days, your property is published and ready to welcome guests, ensuring maximum exposure and quick results.
Guest Management
We take care of all guest communication, check-ins, and 24/7 support. Every stay runs smoothly from arrival to checkout, leading to positive reviews, repeat bookings, and higher online visibility across all major rental platforms for maximum exposure
Performance Update
We keep you informed with regular updates on occupancy, income, and guest feedback. You’ll always know how your property performs while we continuously adjust strategy to maintain the best results and maximize your rental returns
Got questions about renting out your home? We’ve got answers.
Thinking about renting out your home in Tangier for short stays, but not sure where to start?
From creating the perfect listing to managing guests and maximizing your income — there’s a lot that goes into hosting successfully.
At StayTanja, we specialize in short-term rental and Airbnb management in Tangier, helping property owners earn more with less effort.
Below, you’ll find answers to the most common questions about our property management services — from pricing to guest communication and everything in between.
If your question isn’t covered here, don’t hesitate to reach out — our friendly local team is happy to help.
We meet guests on arrival, hand over the keys, walk them through the property (amenities, house rules, safety features). For check-out, we ensure everything is left in good order, collect keys, inspect for any damage, and prepare the property for the next guest.
We provide 24/7 support. If something breaks or there’s a safety or comfort issue (e.g. water, electricity, heating/cooling), our local team responds quickly to either fix it or arrange a temporary solution. Guests are given a contact number and clear instructions.
Yes — every listing clearly states house rules (noise, smoking, guests, pets etc.) and any legal requirements (registration, local taxes or permits). Guests are informed before booking and during arrival to ensure compliance with Moroccan/local regulations. Violations can result in penalties or cancellation depending on severity.
We provide professionally cleaned linen and towels, toiletries, and ensure the property is spotless and ready before each arrival. Amenities listed in the ad are checked and replaced or repaired if they don’t meet expected standards.
Guest privacy is very important. We only access the property when needed (cleaning, maintenance), and only after informing guests unless it’s an emergency. Guest data is stored securely and only used for booking or legal compliance purposes.
Absolutely. Guests can request these through our communication channels. We try to accommodate where possible, sometimes with additional fees. We’ll always inform you in advance about any operational impacts or extra costs.
We follow the cancellation/modification policies of the booking platform (e.g. Airbnb, etc.), which are clearly stated in the listing. Guests are informed about how refunds or fees are handled. If applicable, we manage all communication and refunds per those policies.
Our guest management team focuses heavily on guest satisfaction: swift communication, high standards of cleanliness, problem solving, clear property information, and ensuring the stay meets or exceeds expectations. Happy guests leave better reviews, which helps with visibility and future bookings.